Sonim Tech is calling referral for the following positions ranging from 0 yrs to 5+ years of experience.
Interested candidates please forward your resumes to : sandesh.km@sonimtech.com
Please mention the following reference details on your mail or resumes :
Emp Name : Haribabu Bommineni
E-Mail id : haribabu.b@sonimtech.com
List of current open positions at Sonim-IDC. – Detailed requirement and JD attached.
1. System Manager
2. Type Approval Engineer
3. Handset Project Mgr
4. L2/L3 Field Support engineer
5. Customer Acceptance Manager
6. QA Lead
7. 3G QA Engineer
8. Application Support Engineer
9. QA Manager
10. QA Lead
11. Homologation Engineer
12. Data Analyst
13. Customer support Executive
System Manager
Responsibility
- Responsible for requirement management of mobile platform and mobile applications
- Facilitate identification of right technology and vendors selection for Sonim Mobile devices
- Interact with customers and carriers to scope requirements and certifications
- Interface with product team, project team and validation team to offer feedback on various issues and be central contact for all tech and architectural issues.
- Interface with cross platform teams and design house to facilitate implementations
Requirement
- Strong prior experience in design and architectural of mobile platforms and related technology
- Prior experience in 2G, 3G/UMTS mobile technology is must
- Device driver, firmware, board support package for handset hardware
- Java Virtual Machine and J2ME porting experience highly desirable
- Experience in GPS/AGPS technologies is highly desirable
Type Approval Engineer
Responsibility
- Day to day responsibilities related to Type Approval and certifications of mobile phones and related accessories. The tasks include (but are not limited to):
- Support and consulting of project teams regarding the certifications needed for the particular product
- Planning of certification related activities (tests, preparations, schedules)
- Handling of certifications tests: review of results, overview of failures’ handling and re-testing, etc
- Preparations and Handling of formal documentation related to certifications and Local Type Approvals
- Interfacing with test labs and/or certification bodies
- Interfacing between 3rd parties (test houses, design houses, certification bodies) and project development and test teams
- Development and implementing of best Type Approval related practices
- Following the development of industry and regulatory requirements and test standards related to Type Approval of GSM/UMTS mobile phones
Requirement
- 2+ experience with handling of certification processes for GSM/UMTS mobile phones
- Knowledge and understanding of industry test standards and specifications related to GCF and PTCRB certifications
- Knowledge and understanding of requirements and regulatory processes related to R&TTE and FCC
- Knowledge and understanding of Local Type Approval of mobile phones (preferable)
- Good Technical knowledge and understanding of GSM and UMTS, especially in Signaling, RF, OTA, AE.
- Very good Project Management skills (Preferable)
- Very good communication (verbal, written) skills must.
- Good social skills, open attitude and ability to perform in a multi-cultural, multi-country environment
- Ability to work closely with multiple engineering teams
- Attitude to stretch out and meet tough deadlines
- 6+ Years of experience.
Handset Project Mgr
Responsibility
- Project management of mobile phone development projects.
- Responsible for project development schedule – planning and execution. Responsible for delivery on time and on quality of product requirements.
- Responsible for coordination of cross-project development activities - HW, Mechanical Design, SW, Verification, Certifications, Customer Acceptance, Project Maintenance – in a distributed dev environment, with internal and external resources
- Management of Product variants: customization, product information, end user documentation, product launches, etc
- Resource, competence and risk management to meet project requirements
- Interfaces with 3rd party project vendor for development deliveries: Design House, SW component providers and partners, etc
- Owner of Development Process on project level - preparation of milestones, timelines & decision point (DP), schedules and change control
- Organization wide communication of the solution status & bottlenecks & risks
- Will leverage project management expertise, keen business sense and influencing skills to drive organizational behaviors towards achieving successful project delivery.
Requirement
- Over 12 years of experience in Telecom and Mobile handset space, of which, at least 3 years of a managerial role is mandatory
- Should be able to work with teams spread across the globe
- Should have strong project and risk management skills
- Self motivated and should be able to work as coordinator for the projects key technical staff
- Prior experience in rolling out large scale solutions (preferably telecom/mobile devices)
- Expertise in MS Office and project management tools
- Should be aware of the current/upcoming telecom and wireless technologies
- Proficient in English, excellent presentation and communication skills
- Should be able to travel internationally
L2/L3 Field Support engineer
Responsibility
- You will provide support for Sonim Mobile phone products including 2G and 3G platform which is deployed on customer sites across EMEA/APAC/NA/CALA region;
- Your support of customers will include investigating, managing, resolving and
- escalating issues as required;
- You will analyze complex technical, business, and billing issues to determine root
- cause and resolution;
- You will meet by phone or in-person on a regular basis with our customers to
- review, progress and close issues;
- Liaise with other teams (R&D, hardware and third party software support teams)
- to ensure the timely resolution of technical issues;
- Produce Tickets Reports for Management and Customers;
- You will constantly learn and update your skills and product knowledge to keep
- pace with our rapidly evolving industry.
Requirement
- Familiarity with Phones and phone applications – several models
- Familiarity with WAP configuration and browsing
- Hands on experience with phone accessories such as wired headsets, Bluetooth headsets, chargers
- Familiarity with phone specifications such as talk time, GSM bands, GPRS class
- Familiarity with 3G network and testing experience in any 3G network.
- Good exposures on GSM, UMTS, CDMA.
- Roaming solutions and interconnecting network elements. (Exposures in details with respect to MSC/HLR/Network elements (SMSC,IVR,VMS,USSD,etc) will be added advantages).
- Strong Log analysis skill – Should be able to collect logs from phone and skill to identify the issues.
- Knowledge in CRM tools.
- Willingness to undertake short term travel
- Experience in working with clients spread geographically across continents and in a multi-cultured, distributed development environment.
- Experience in consulting environment with significant client interaction.
- Excellent verbal communication skills and customer interaction skills.
- Production/Product Support Experience 3 - 6 years, Customer support/Field Support/handset Support
- Good Communication skills, Attitude, pro-activeness.
- QA experience preferred.
- Telecom knowledge preferred (at least phone related knowledge).
Customer Acceptance Manager
Responsibility
- Full end-to-end responsibilities of Customer Acceptance processes (Homologations) of mobile phones:
- Interface with network operators and customers in relation to acceptance processes, incl. setting initial contacts, discussing entry criteria for Homologations, planning and handling test activates, discussing problems from test activities, negotiating results and product acceptance
- Planning, preparing and support of test activities related to acceptance processes of mobile phones
- Analyzing and first level of debugging of problems coming from those test activates; working closely with the project development teams for correcting the issues
- Performing of (short) field/lab tests in relation to a specific acceptance process or problem
- Handling of after-sales quality issues with distributors for the products and markets they are handling
- Developing of best practices and competence related to acceptance processes (Homologations) of mobile phones
Requirement
- Comprehensive knowledge of GSM and UMTS telecommunication technologies
- At least 2 years field tests experience of GSM/UMTS mobile phones
- Proven project management skills
- Very good verbal and written communications skills
- MS (preferred) or Bachelors degree of Electronics, Computer Science, RF Technologies, Telecommunications or similar technical subjects
- Preferred: customer support experience, foreign languages
QA Lead
Responsibility
- Lead a team for Sonim handset product launch or maintenance SW releases
- Responsible for complete SW quality – system testing, field testing, automation, Languages, localization etc…
Requirement
- Generate test strategy, plan for SW projects
- Execute test strategy/plan and deliver results on time
- Ownership of SW product quality
3G QA Engineer
- Working knowledge of 3G/2G protocols – Mobility management, Call management etc
- Field experience in testing CS and PS services – Voice call, SMS, Browser, MMS, etc
- Ability to plan and execute network dependent tests
- Perform field tests in local and target networks
- Analyze field issues and work closely with development teams
Application Support Engineer
Responsibility
- Will provide support for Push-To-Talk products deployed on customer sites across EMEA/APAC/NA/CALA region.
- Will support of customers will include investigating, managing, resolving and
- escalating issues as required
- Will analyze complex technical, business, and billing issues to determine root
- cause and resolution
- Will meet by phone or mail or in-person on a regular basis with our customers to
- review, progress and close issues
- Prepare for and perform on-site and/or remote installations/upgrades of Push-To-Talk
- application(s) software and relevant third party products.
- Liaise with other teams (R&D, hardware and third party software support teams)
- to ensure the timely resolution of technical issues
- Produce Tickets Reports for Management and Customers
- Will constantly learn and update your skills and product knowledge to keep
- pace with our rapidly evolving industry.
Requirement
- Familiarity with VoIP products and phone applications – Service models
- Experience in Telecom Domain is must.
- Hands on experience Unix and Networking
- Very good knowledge in CISCO PIX and ASA firewalls is must.
- Good exposures on Application support and customer interaction.
- Knowledge in SIP, RTP and RTCP protocols.
- Strong Log analysis skill – Should be able to collect logs and skill to identify the issues.
- Knowledge in CRM tools.
- Willingness to undertake short term travel.
- Experience in working with customers spread geographically across continents and in a multi-cultured, distributed development environment.
- Experience in consulting environment with significant client interaction.
- Excellent verbal communication skills and customer interaction skills.
- Production/Product Support Experience 3-6 years, Customer support.
- Good Communication skills, Attitude, pro-activeness.
- QA experience preferred.
QA Manager
Responsibility
- Responsibility for Sonim phone product SW qualification – Launch and maintenance builds
- Planning and execution of test strategy
- Reviewing product requirements and identifying test scope and defining test specifications
- Coordinating with Development team for test planning and execution
- Coordinating with Other teams, external parties on need basis
Requirement
- Handset QA experience – around 8 years
- System testing experience
- Field testing of phones across multiple countries
- Good understanding of handset features and performance
- Relevant knowledge of 3gpp and other specifications
- Delivery record of at least 2 handset projects
QA Lead
Responsibility
- Design of test suites from the requirement specifications
- Execution of test suites
- Manage a team of engineers executing test suites
- Consolidation and presentation of test results
- Support customers to use the product
Requirement
- Prior experience for at least 5 years in Test Plans, Test Documents (TDS etc), SDLC, Bug database (Bugzilla or equivalent), Test Management tool (TestLink or equivalent) and Test suite.
- Experience in testing of mobile applications is desirable
- Scripting experience in Perl, Python or PHP is desirable
- Linux experience is desirable
- System or Network Admin skills (either Linux or Windows or any other OS) is desirable
Homologation Engineer
Responsibility
- Run all relevant tests for the specific phone
- Analyze/track possible issues pertaining to the customer
- Approve the SW for customer acceptance testing
- Understand customer NW details and forecast probable issues
Requirement
- Run all relevant tests for the specific phone
- Analyze/track possible issues pertaining to the customer
- Approve the SW for customer acceptance testing
- Understand customer NW details and forecast probable issues
Data Analyst
Responsibility
- The Role is to provide the strategic and Tactical support to the team by analyzing and interpreting data in order to make recommendations on improvement and decision making
- To work with the Database and IT and Systems to ensure the analytics needs are met and the resources and tools are in place to deliver the analysis required
- To be expert user in data analysis tools and provide training to the other members as appropriate
- To provide regular report and analysis
Requirement
- Communicating clearly both written and verbal
- Experience in Product Analysis and Customer Support Database
- Experience in producing complex selections from customer and product database
- Experience in using database query tools to write reports
- Demonstrate experience in using analytical and statistical packages and tools
- Experience in Analyzing Data in Excel and Access
- Good Knowledge on Product Support database and customer support process
Customer support Executive
Responsibility
- The Role is to provide the solution to worldwide customers and Channel Partner thru Email / Phone,
- Ability to identify basic hardware parts and aware of basic hardware concepts of Phone,
- Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction,
- Questioning skills- probing skills, as relevant to the issue and level of the caller
- Good Knowledge of the various aspects of language
Requirement
- Team Player
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Ability to work in a pressurized environment and able to deliver against a tight timescale
- Willingness to work in flexi timings
- Act Independently and be self motivated,
- Customer Focus
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