referral openings: [Freshers] Wipro recruiting graduates for IT-Support @ Pune

Friday, July 23, 2010

[Freshers] Wipro recruiting graduates for IT-Support @ Pune

Freshers IT Job Opening at Wipro Infotech

Experience: 0 Years

Location: Pune

Compensation: Rupees 1,00,000 - 1,75,000

Education:UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: IT-Hardware & Networking

Role: Fresher

Functional Area: IT-Support, Telecom, Hardware

Desired Candidate Profile

Service desk Profile requiring following skill set,

Excellent communication skills (verbal) as the client are from UK
Basic understnding in Networking (good to have)
Quick Learner
Tr acking of incidents and timely closure of tickets

Job Description

Receiving and making calls / Monitor queues in Fast Service/ Monitor SHDS mailbox and Customer Liaison mailbox/
Provide support to Service Centers and Suppliers / Chase and Escalate issues with Service Centers and Suppliers
Action prioritized Incidents as per defined metrics and service level requirements.
Update and Monitor incident details as per the defined norms and service level requirements.
Make an initial assessment of Incidents, attempting to escalate/refer them to someone who can, based on defined metric and agreed service levels, action them
Keep Service Centers and Suppliers informed on incident status and progress as per defined norm or service level requirements.
Contributing to problem identification by Identify repeating problems and escalating it to appropriate teams.
Keep oneself updated on and implement latest process updates
Identify Process Gaps and highlight the same to the Delivery Lead. Manage the quality of updates on Tools and also follow the right communication verbiage on calls.

Keywords: Fresher, Voice, Networking

Company Profile

Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency. We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions. We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services. Our services are backed by over two decades of experience handling complex integration projects in India and abroad. Multi-platform expertise, extensive reach and tested delivery mechanisms help us deliver reliable, high-quality, cost-effective IT services. Our IT services are crowned by in-depth Consulting Skills that are reinforced by a keen understanding of the key role that technology plays in enabling business. The Consulting portfolio includes Strategic Consulting Services, IT Governance & Optimization Consulting, Process Consulting, Business Continuity and Risk management Consulting.At Wipro, we offer you a work environment that quenches your thirst for knowledge while helping you nurture your career ambitions. You get to traverse a path that is strewn with values, performance, learning, innovation, quality, camaraderie, career growth - all those facets of work life that you cherish the most.Please visit www.wipro.co.in for more details on the company